Return
We make returns sustainable and easy!
Under the following link you can register returns from Germany and download a digital returns label. A printer is not required. >> Returns portal
Please note: The returns portal can only be used for orders and returns within Germany. For orders from abroad, see below.
21 days return policy
Your order does not meet your expectations or you have ordered several articles to choose from? No problem! Within 21 days you can return unused items to us. Please note that we only take back items that are returned in original condition and within the return period of 21 days!
The costs for the return within Germany will be covered by us. We cover the return costs only for one package. A return may therefore not be made in partial deliveries. You can find further information in our cancellation policy and in the GTC.
The invoice amount will be refunded as soon as your return reaches our warehouse and has been checked by us. The refund will be made via the method of payment selected when placing the order.
If you have any questions, please contact us by e-mail at shop@auntsanduncles.com or by telephone (+49 2841 88227-66).
Returns from abroad
To ensure a safe return, we recommend to return all products in their original packaging and to send it as an insured package with tracking number. The costs for the return shipment from abroad are to be borne by the buyer himself. Unfree returns cannot be accepted.
Further information can be found in our cancellation policy and in the general terms and conditions.
Please send your return to the following address:
aunts&uncles eCom GmbH
Richardstr. 72
47506 Neukirchen-Vluyn
Germany